Click each step to see the action. You can also click the picture or use the arrow keys.

  • Follow the steps to help fix issues such as: Devices disconnect from Wi-Fi, poor Wi-Fi connection, slow speeds over Wi-Fi, cannot connect to Wi-Fi.
  • 1. Check the Broadbandbb inline and Internet www inlineLEDs are green and the Wi-Fi LEDswifi both inline are on.
  • 2.

    Ensure the router up off the floor away and as in the open as possible.

  • 3.

    Position the router away from objects made from metals, concrete, stone, porcelain, or glass. These materials can cause physical interference to the Wi-Fi network.

  • 4.

    Position the router away from radio frequency (RF) emitting devices such as smart meters, baby monitors, home phones, Bluetooth devices, microwave ovens, or "IoT devices (for example Amazon Echo, Google Home, Phillips Hue Hub)".

  • 5. Try to make sure the router is as central to all devices needing to connect, with as few obstructions as possible (some physical materials and RF emitting devices can cause interference to the Wi-Fi signal.)
  • 6. For more information, see the Change Wi-Fi Channel topic.