Click each step to see the action. You can also click the picture or use the arrow keys.

  • Follow the steps to help fix issues such as: No Connection, Intermittent Connection, Slow Speeds (Ethernet), web pages not loading:

  • 1. Confirm the ONT has power by checking the Power light is on.
  • 2. If the LOS light is red on the ONT. This indicates a network fault. Please contact an Origin Broadband representative.
    If all lights are green except LOS, there is no network fault.
  • 3. Confirm the router has power by checking the Status light status inlineis on.
  • 4. Check all cables and connections are plugged in correctly and secuerly.
    Note: The network cable should connect between Port 1 on the ONT and the red WAN port on your router. For more information, see the Router Quick Setup (Full Fibre) topic.
  • 5.

    Factory reset the router with the pin hole on the back.

    For more information see the Factory Reset Router (reset button) topic.
  • 6. Turn off the ONT for 2-3 mins then turn back on.
    If the problems continues, please contact an Origin Broadband representative.