Broadband help

Factory Reset Wi-Fi Mesh (reset button)

Resetting your Wi-Fi to its original factory settings might be necessary when the device does not appear to be working properly.

1. Turn off the power to your Wi-Fi Mesh by pressing the Power button.

2. Turn the power back on to your Wi-Fi Mesh by pressing the Power button.

3. Wait for the Wi-Fi Mesh to power on and the boot sequence to complete in full.

4. Once the boot sequence has finished, insert a straightened paper clip in to the Reset hole.

5. Hold the paper clip in the Reset Hole for 10 seconds.

6. The factory reset of your router will begin, remove the paper clip.